Client’s protection is our highest priority
In order to make sure our clients are protected, we have been submitting test reports using a parcel courier that provides tracking information with signature confirmation. We have decided that this additional cost will not impact our rates and have already seen results.
The most recent case was a claim that the reports were not submitted. We were able to provide documentation that showed when it was delivered, that it was submitted on time and the person’s name at the DEP who received it. This resulted in the DEP being able to track down the report and immediately resolve our clients’ problems.